Warranty, Testing & Shipping Terms

Testing before dispatch

• Health check. Enterprise drives are scanned and SMART attributes reviewed before packing.
• Test evidence. Health and SMART reports can be shared before dispatch on request, and we recommend requesting them for refurbished batches.
• Wipe and erase. Refurbished and pulled drives are securely erased before shipment.
• Packing. Drives ship in anti-static protection with shock-absorbing packaging suitable for export transit.

Warranty

• Standard term. 12 months unless a different term is stated on the order confirmation.
• Coverage. Warranty covers hardware failure under normal use. It does not cover physical damage, improper installation, firmware changes made by the buyer, or use outside the drive’s rated workload.
• Claims. Contact us with the order reference, part number and fault description. Returns require prior authorisation.
• Remedy. Replacement or credit at our discretion, subject to stock and confirmation of the fault.

Shipping

• Terms. DDP or EXW, confirmed on the quotation before the order is placed.
• Destinations. Worldwide, subject to carrier coverage and import rules at destination.
• Lead time. Stock items typically dispatch within a few business days of payment confirmation; exact timing is stated on the order confirmation.
• Tracking. Tracking details are shared once the shipment is handed to the carrier.

Customs and duties

Under EXW, import duties and taxes are the buyer’s responsibility. Under DDP, duties are handled by us as stated on the quotation. We do not mis-declare values or descriptions.

Questions

Ask before you order: sales@hddssdpro.com.